We had a lot of requests for examples of telneting into the SG Voice switches, so we though we would do a quick video on that process. The V switch is a very different animal from the rest of the SG family. Basically, a small Linux server lives inside the switch and contains a Flash memory card to hold Automated Attendant and Voice Mail for users assigned to that “server”. There are some characteristics about the V switch that you should know and we have tried to summarize them below. One of the most important characteristics, is that a V switch MUST have a time source or bad things will happen!
The entire telnet process into this switch is different. You can find your way down to the subdirectory that contains the famous IPBXCTL security shell and run it using the normal command sequence. You will see the “telnet enabled” message, but you will pull you hair out before you can telnet into the V switch. To get inside the switch, you will need to use an SSH client like Putty. You will also need to log in as either the Admin or the Root users. The Admin gets you to a safe menu configuration option and you should have no problem configuring the switch. Remember, you have to have that NTS in your configuration! Log in as the root user however, gets you a more powerful set of trouble shooting command and enable you to back up the Flash card, and to some other debugs that you can not do from the admin user.
The video clip below walks you through the process. Here are some of the highlights we have discovered working with the V switch,
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DrVoIP is a full service VoIP installation , support and training telephony company. In addition, we offer many free services to support the VoIP Forum , and to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems.
Both models of the ShoreTel VG90 and VG50 are available in V switch configurations. The V switch configuration enables you to provide local voice mail and automated attendant functionality to a small site economically. Compared to the cost of adding a distributed voice mail server, the SG50V and SG90V are economically viable alternatives that should be considered as you plan for resilency and site continuity during a WAN outage.
Due to the CF card capacity, daily backup of voice mail and automated-attendant is advised. When automatic backup is enabled in the ShoreWare Director, it begins immediately after the server completes its daily house-keeping operations. Automatic Backup Stores Voice mail, Auto Attendant Data and switch log files to an FTP server. After completion of the daily file-system cleanup task, the switch beginnings automatic backup. A time stamp is appended to the name of the files copied to the target server.
Automatic backup provides a source for the most recent days voice mail and the other data in the event of a system failure. It is not intended to be an archive of voice messages or a source of retrieving deleted voice mail. The following silent film clip walks you through the process of setting up an FTP site and properly configuring the ShoreWare Director for V switch backup!
About Us
DrVoIP is a full service VoIP installation , support and training telephony company. In addition, we offer many free services to support the VoIP Forum, and to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems.
A typical trouble ticket might sound like “when another extension calls me, I can hear them, but they can not hear me”! Actually, one of my personal favorites. Over the years I have come to learn that this is usually the result of one of two issues: someone has the wrong default gateway; or port 5004 is being blocked by some firewall in one direction. As we move more and more toward SIP and media streams move away from a dedicated port, this issue is almost always a network configuration error.
So which device has the wrong default gateway? That takes some detective work. Generally you will telnet into the ShoreTel SG media gateways and check the configurations. Media stream between phones generally do not need an SG switch beyound call setup. The media stream, once the call is setup, is between the two phones. For this reason, you will want to tenet into the Shoretel phone and “see” the network from the phone’s percepective! To do this, you will need to know the ShoreTel methodology and process.
Security on the SG switches and phone, requires that you start the process from the ShoreTel HQ server. There is a specific subdirectory that you need to be in to launch the various utilities. This silent viedo walks you through the process of using one utility, phoneCTL, to telenet into a phone and look around.
]]>ShoreTel forums make networking easy and the flow of information faster. Many ShoreTel forums exist on the web to assist those who have simple queries to those who want to broaden their knowledge on ShoreTel.
ShoreTel Incorporated is a leading provider of Pure IP unified communications systems. They enable other companies of any size, to integrate voice, data and messaging communications with their business processes. ShoreTel's distributed software eliminates traditional costs, complexity and reliability issues associated with other solutions. ShoreTel delivers the highest levels of customer satisfaction.
This innovative company hosts “ShoreTel Forums” in order to provide dedicated support to their clients. This forum consists of ShoreTel dealers, administrators, and employees. Clients will find ShoreTel VoIP PBX support and enjoy networking in the users forum.
ShoreTel forums require users to register first before being able to view messages. An abundance of technical and software support is a click away ensuring that you maximize valuable time.
Some forum topics are simple and others are more complex. ShoreTel forums also target those looking to enhance their career by seeking employment with ShoreTel.
ShoreTel forums are an endless well of information that proves their dedication and commitment to their clients, employees and to their dealers. They are definitely one of the best resources available to businesses when it comes to getting support with their VoIP communications system. This is something that absolutely every business should be taking note of.
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Cutting costs, increasing professional image and remaining competitive can be overwhelming. The solution is very simple as it is found in tour telephone line.
Your phone system is your first interaction with a potential client. First impressions can affect the outcome of how professional your business looks. Keeping ahead of older technologies means that choosing a VoIP PBX system is important. Businesses then have their own private system to handle calls, customize calling branches and developing a navigable network that showcases professionalism.
The drawback to a VoIP PBX system is that it can be a costly and complicated investment that many smaller companies cannot afford. Infrastructure is important and sometimes making the investment in upgrading systems is necessary.
The benefits of a VoIP PBX system are endless. This system gives a business the capability to put their entire system online, running through the broadband Internet lines and this eliminates the need to install a network of messy wires. Hosting the system with an outside company saves on overhead, maintenance and it saves on unnecessary stress.
Outsourced VoIP PBX systems do not mean a loss of control over the phone systems. Some companies have experienced that they have more control. A hosting company has the technological expertise to design a system that meets individual specifications. VoIP PBX systems can be customized so getting exactly what you want is made simple.
Switching to VoIP PBX system is the easiest way to cut costs and remain competitive in today's global market.
DrVoIP is a full service VoIP installation, support and training telephony company. In addition, we offer many free services to support the VoIP PBX community, and to enable business people to make vital decisions when it comes to the installation and support of VoIP telephone systems.
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ShoreTel forums are innovative ways to connect with professionals like yourself who are looking to network with others for a variety of reasons. No matter whether you have a question or are looking for opinions from others in a ShoreTel forum, there are many people who are able to help you.
If your business is in the market for a VoIP communications system, getting others opinions on their system, and getting their advice may help you in getting unbiased opinions about ShoreTel products and services.
ShoreTel is a leading provider in IP communication systems. They enable other companies to integrate data, voice and messaging communications with their business processes and they deliver the highest levels of client satisfaction.
This innovative company hosts “ShoreTel Forums” in order to provide dedicated and knowledgeable support to their clients. The forum users consist of dealers, administrators and employees as well as clients. Clients and other users are required to register first before being able to view messages. Imagine having a wealth of technical and software knowledge just a click away. The time saved is money in the pocket.
Some topics in the ShoreTel Forum are very simple and others are very complex. If you're an individual looking for a career change and looking to ShoreTel, this forum can help you too.
ShoreTel forums, or ShoreTel's Forum, is an endless well of information that clearly demonstrates the dedication and commitment to their clients and to their dealers and employees. Look no further for the best resources available to businesses when it comes to VoIP communications systems support.
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Choosing a VoIP service that fits the requirements of your business can be an arduous task. Buyer beware is a catch phrase that's applicable to business owners, not just consumers. Putting trust into the advice of one VoIP service provider can ultimately end up as an agonizing experience.
Small businesses will want to choose a hosted VoIP service where the equipment and maintenance is handled by the host VoIP service provider. This facilitates for quick installation of a new system.
There is a plethora of VoIP service providers offering hosted services and those numbers continue to grow. Competition for your communication dollar is fierce; therefore your business is in an advantageous position. VoIP makes sense for businesses that are searching for ways to reduce telecommunication costs. The technology has improved greatly, it's economical, can be implemented quickly.
Knowing what your needs are first is important before exploring services.
1) What is your budget?
2) What features do you require? Many features that normally are perceived as a given are not universal to all VoIP services providers. These features include: voicemail, 911, call waiting, call forwarding, etc.
3) Will you need a portable phone router?
4) Technical support needs to be considered. Some VoIP service providers charge extra for support, while others do not. Be sure the VoIP service provider you choose has the necessary support you may need.
5) Will you be able to keep your current landline numbers? Some VoIP service providers can work with existing numbers.
Choosing a VoIP service provider can be time consuming. There are many varying options and it can get overwhelming. Taking the time to ask simple questions to several VoIP service providers is money in the bank.
Session Initiation Protocol is an application layer control simple signaling protocol for VoIP implementations that use the redirect mode. SIP provides the necessary protocol mechanisms so that the end user systems and proxy servers can provide different services. Some of the SIP VoIP services include:
1) Call forwarding in several scenarios.
2) Calling number identification.
3) Personal mobility.
4) Calling authentication.
5) Invitations to multicast invitations.
6) Basic Automatic Call Distribution.
SIP addresses can be embedded into web pages and therefore integrated as part of other implementations such as “click to talk”. SIP using simple protocol structure provides businesses with fast operation flexibility and multiservice support.
VoIP phone systems require the use of SIP phones. A software-based SIP phone is a program, which makes use of your computer's microphone and speakers.
SIP VoIP provides a reliable mechanism. It creates, modifies and terminates sessions with one or more participants. These sessions include Internet multimedia conferences and Internet telephone calls. Members in a session can communicate using multicast or using a mesh of unicast relations or a combination of these.
The benefits of SIP VoIP are clear. This technology allows businesses to easily connect with others, which keeps them ahead in a competitive market. This is the reason that there have been a ton of different businesses that have decided to implement these great features into their VoIP communication system. All businesses will be able to benefit from these incredible features.
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New certification training and technology partnerships are developing around one of the most popular and valuable training programs available. Cisco VoIP training stays current in today's market making Cisco certification a valuable qualification to have.
An education in information technology is essential to stay current in today's technological world. Cisco VoIP training is always evolving with technologies so that certification and re-certification holds value in the marketplace and in business.
Cisco VoIP training is thorough as they have partnered with several universities abroad to increase their presence in the global community. Their training is in demand worldwide therefore making it essential for businesses in North America to be competitive and up-to-date.
Cisco VoIP 6.0 is a five-day course that lays the foundation for gaining hands-on skills and a solid understanding of the technology. This particular course teaches how to use available Cisco tools to find information needed to accomplish everyday tasks. Some of the other Cisco VoIP training programs include: Administering Cisco Unifies Communications Manager; Cisco Unified Communication Manager Boot Camp and Implementing Cisco IOS Unified Communication.
Cisco VoIP training will enable you to be ahead of the competition and use your VoIP communications system to its absolute full potential. This is why so many different businesses lately have been opting for the incredible Cisco VoIP training that is provided for these top of the line systems. This is by far one of the best packages for support that is offered within the industry.
Call us at 1.877.DR.VOIP.1 today to discover how we can meet your VoIP needs.
]]>VoIP has evolved to a point where businesses need to develop a formal approach to VoIP management. By developing a management approach, businesses can pursue large production deployments. VoIP management strategies should include:
1) Planning and assessing. This phase is to determine whether the network infrastructure is sufficient to support telephony and if upgrades in the network are required.
2) Pre-deployment testing. Stimulating the production environment is essential. Network managers should use active testing tools to generate video, synthetic voice and data traffic. Measuring the quality, network and protocol performance become part of the VoIP management program. Network managers should also use passive monitoring to gauge their ability to monitor the voice quality and the infrastructure.
3) Ongoing operations. Monitoring the production environment is key in VoIP management. Network managers should also assess performance of the network and identify faults. Active testing for service assurance and passive monitoring for performance troubleshooting needs to be conducted regularly.
4) Optimization. Managers need to gather data from all available sources to generate reports. Managers should use this information to assess the performance of the infrastructure. This is a continuation of the pre-deployment testing. Testing the production environment to ensure the network supports increase traffic and new applications is important in VoIP management. Managers must optimize capacity of IP networks, ports, gateways and PSTN interconnects.
Having a solid VoIP management plan is crucial in maximizing the capabilities VoIP technologies can bring to your business.
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